Where are you located?
We are located across from Village Green Mall in Railway Plaza 103 & 201-4710 31st Street Vernon, BC.
Both locations are within the same building.Main reception is on the second floor with therapists Kayla Comstock, Cori Hanan, Virginie Pichard-Jolicoeur, Mara Boaru, Maggie Suranko and Jessica Sehn.
On the main floor is physiotherapist and owner, Cheryl Witter and Massage Therapist, Carla Buchanan.
Who works at Spine & Sports?
Physical Therapists: Cheryl Witter, Virginie Pichard-Jolicoeur, Kayla Comstock, Cori Hanan, Mara Boaru, Maggie Suranko and Jessica Sehn.
Registered Massage Therapists: Carla Buchanan.
How do I book an appointment?
Please call us (250-545-6030), BOOK ONLINE NOW or visit our contact page for more information.
Does the Government pay for my treatment?
If you qualify for the MSP Premium Assistance the Provincial government does provide funding for Physical Therapy and Massage. If you are unsure whether you qualify for MSP Premium Assistance our staff can check for you.
Will my extended healthcare plan cover the cost of my treatment?
Plans vary so check with your employer or insurer, but most extended health care plans do provide Physical Therapy and Massage coverage. We ask that you pay for your treatments each visit. We will issue you a receipt for each treatment and you will then need to submit your receipts to the Insurer for reimbursement.
What third party payer groups are you able to bill directly?
We can direct bill most of the large extended health insurers! We can bill: Telus e-Claims (Manulife, Sunlife, Canada Life, RWAM, Johnston Group and many more) Bluecross, GreenShield, DVA, ICBC, RCMP. Please contact the clinic for more information. Please note that some insurers only pay the patient. We ask that you pay for your treatments each visit.
Do you treat ICBC and WorkSafe claims?
ICBC, YES! Please bring your Claim number, date of accident and your ICBC adjuster information with you on your first appointment.
As of January 2018 we no longer treat Worksafe BC injuries. Check with your Case Manager regarding your coverage details.
Do you treat RCMP and Veteran Affairs patients?
Yes. For Veteran Affairs sometimes a Doctors referral is required. We are required to call for pre-approval for New Patients. Please call our office for more details.
What are your payment options?
We accept Visa, MasterCard, Debit/Interac and cash. A receipt will always be issued for each treatment. We also can do “contactless payments.” This is where we can store a credit card in our encrypted, secure, online system. This provides a safe and fast method of payment for you and our employees.
What should I bring to my first appointment?
- Bring your referral if referred by a Doctor.
- Your claim number and date of accident, if it is an ICBC claim.
- Also any special reports (X-ray, MRI, CT scan).
- For Physical Therapy patients, bring loose clothing (shorts, tank tops) that will expose the area that needs to be treated. We also have gowns, shirts and shorts.
How long are my appointments?
This depends on the injury and the type of treatment you require. For Physical Therapy, an initial assessment can be up to 60 mins. Subsequent visits will be 30-45 minutes. For Massage Therapy patients, visits can be booked for 30, 45 or 60 minutes.
What is your cancellation policy?
We require 24 hours cancellation notice. Full treatment will be charged if less than 24 hours notice. Our Communical Disease Prevention Plan states that if you are unwell, you will not be charged for cancelling your appointment.
Do I need a doctors referral?
You do not need a Doctors referral to see a Physical Therapist or Registered Massage Therapist. If you have an ICBC claim that is over 3 months you will require a Doctors referral and please contact your adjuster or we will be happy to contact them for you. Some extended Health Care Plans require a Doctors referral as well.