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How Telerehabilitation Works

  1. Book your initial assessment / consultation / follow-up appointment
    a. Book online through Jane or email your physiotherapist
    b. Please note your credit card information will be collected at time of booking to secure your appointment but WILL NOT be charged until after your appointment
  2. Complete your intake forms. They will be emailed to you as soon as you book your appointment. Please take the time to complete these prior to your appointment
  3. You can visit our online clinic using either a laptop or desktop computer
  4. Please arrive to your appointment a few minutes early
    ** note: from a desktop please use google chrome or Firefox web browser **When your therapist is ready, they will welcome you from the waiting room with live video connection in your private and secure one-on-one appointment.To ensure you have a great appointment please ensure the following:
    • You have your camera set up in a location that allows you to move around and still be seen
    • You have clear audio – you may want to consider using earbuds for clearer sound (not necessary)
    • Have a private space free of distraction so you can focus on what you need
  5. Following your appointment your therapist will summarize the goals and treatment plan you agree on, assist you with booking your follow-up sessions, and send you your homework

Commonly asked questions

  1. Will my insurance pay for telehealth physiotherapy?
    There are currently discussions with the various insurance providers occurring.
    At this time, we KNOW ICBC and DVA will cover physiotherapy telehealth sessions. We can not guarantee that other insurance providers (Pacific Blue Cross, Sunlife, Green Shield etc.) will cover telehealth physio. RCMP is not covering telehealth physiotherapy. We do know our clients have had success with re-imbursement of services, but we recommend that you touch base with your provider to be 100% sure.
  2. Do you direct bill to my insurance provider?
    We do not. However, you are immediately provided with a detailed receipt complete with the type of service, duration of service, practitioner name and license number. You can then take this receipt and submit to your extended health provider
  3. How do I know who to book with?
    It’s important that you book with the practitioner who is LICENSED in your province. When you contact us to book your Telehealth session, we will ensure you are booked with a therapist who is licensed in your province
  4. Can you treat everything via telehealth?
    You can expect to receive the same exceptional care through out telehealth services as you would in the clinic. However, although many situations are served well by telehealth, not everything will be appropriate. Your therapist will absolutely inform you if they feel they will not be able to help you ~ they will direct you to whom else in your own community (another health care profession for example), or the type of referral you may need to receive from your GP to move you forward in your care.

Sneak Peek! Jane Online Video Appointments